Hi, I'm Scott Benson

Solutions Architect & AI/ML Leader

Solutions Architect with 10+ years driving enterprise AI/ML implementations. Specializing in cloud architecture, solution design, and building scalable systems that transform business operations. From discovery to deploymentβ€”architecting the future of enterprise technology.

Solutions Architecture Excellence

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Solution Design & Architecture

Expert in designing scalable, cloud-native architectures. Lead technical discovery sessions, create architectural proposals, and bridge business requirements with technical solutions.

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AI/ML Implementation

Hands-on experience implementing AI/ML solutions at scale. Built chatbots with 85% first-contact resolution, automated workflows, and ML-powered systems across enterprise environments.

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Cloud & Infrastructure

10+ years architecting cloud solutions on AWS and GCP. Expert in microservices, containers, serverless architectures, and building systems that scale across 500+ locations.

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POS & API Integration

Deep expertise integrating Point of Sale systems with cloud infrastructure. Built unified data platforms handling exports from 500+ locations, orchestrating API flows to multiple 3rd parties through intelligent routing.

Impact by the Numbers

Delivering measurable results through solution architecture

500+
Architecture Engagements
From discovery to deployment
20+
AI/ML Projects
Production deployments
50%
Faster Delivery
Through reusable patterns
100%
Client Satisfaction
On technical presentations

Professional Journey

Sr. Support Manager (Director Level)

Retail Data Systems β€’ 2015 - Present

Lead technology and operations for multi-branch retail IT services company. Spearheaded AI chatbot implementation with 85% first-contact resolution, deployed AI-driven training platform on AWS, and automated processes reducing ticket resolution by 50%. Established AI Focus Group and drove adoption across 20+ branches.

Assistant Manager

Hooters β€’ 2008 - 2015

Led operational improvements by integrating payroll and inventory systems. Implemented cost control measures reducing waste by 10% and managed financial planning initiatives for improved cost management.

Operations Manager

Off-Track Betting β€’ 2004 - 2008

Developed innovative promotional strategies generating over $1 million in sales during major events. Managed budgets, performed P&L analysis, and enhanced operational efficiency through quality control measures.

Education

University of Phoenix

MBA - Master of Business Administration
BS - Bachelor of Computer Science

Key Achievements & Innovation Pipeline

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AI Chatbot Excellence

Developed proprietary AI chatbot integrated across all support channels, achieving 85% first-contact resolution in just 6 months.

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AI-Driven Training Platform

Deployed Moodle LMS on AWS EC2 with AI content generation, automatically converting technical docs into interactive courses.

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Process Automation

Automated project lifecycles using Python and n8n, integrating vTiger CRM with support systems for 50% faster resolution.

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Cloud Security Innovation

Migrated operations to AWS WorkSpaces with custom MFA solution, enabling secure remote work across 20+ branches.

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Document Data Extraction

Currently developing NLP-powered invoice processing system for automated billing data extraction and processing.

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Retail Innovation

Building mobile app for electronic shelf-tag maintenance and self-service chatbot for natural language data queries.

POS Systems Architecture & Integration

Enterprise-scale solutions architecture for retail technology ecosystems across 500+ locations

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Unified Data Integration Platform

Challenge: Multiple 3rd party integrations requiring individual exports from each store location, creating maintenance nightmares and data inconsistency.

Solution: Architected centralized export hub on GCPβ€”stores export once to single endpoint, Cloud Run services intelligently route data to all 3rd parties via Pub/Sub queuing system.

Stack: Cloud Run β€’ Pub/Sub β€’ Storage Buckets β€’ Secret Manager β€’ RESTful APIs

Impact: 500+ locations, single maintenance point, auto-scaling, secure credential management

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ML-Powered Peripheral Diagnostics

Challenge: Reactive support modelβ€”waiting for device failures (printers, scanners, payment terminals) causing downtime and lost revenue.

Solution: Built ML pipeline analyzing peripheral device logs in real-time. Pattern recognition identifies early failure indicators, triggers proactive maintenance before customer impact.

Stack: Vertex AI β€’ BigQuery ML β€’ Cloud Functions β€’ Log Analytics β€’ Predictive Models

Impact: 60% reduction in device downtime, shift from reactive to predictive maintenance

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Cloud-Synced Tool Standardization

Challenge: 500+ sites using inconsistent tool versions and configurations, causing support complexity and security vulnerabilities.

Solution: Designed cloud-based configuration management system. Central control plane pushes standardized tool configs, updates, and security policies to all sites automatically.

Stack: Cloud Storage β€’ Firebase Realtime Database β€’ Auto-update Scripts β€’ Version Control

Impact: 100% tool standardization, 75% reduction in config-related issues, instant security updates

Recent GitHub Projects

Click on any project card to learn more about the AI and automation technologies used

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Ultimate Voice

TypeScript β€’ React β€’ AI

Click to learn more β†’

Project Overview

Multi-tenant SaaS platform that captures and replicates brand voices for content creation. Creates "voice fingerprints" using AI to generate brand-consistent content at scale.

GPT-4 Gemini Claude Vertex AI
View on GitHub
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BensonBrain AI Tutor

GPT-5 β€’ Socratic Learning β€’ RAG

Click to learn more β†’

Project Overview

Personal AI tutoring platform for my children, grounded in their actual school curriculum. Uses GPT-5 with Socratic methodology to adapt to each child's unique learning style and pace.

GPT-5 API Socratic Method RAG Pipeline Adaptive Learning
Private Project
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AI Agent Memory System

Python β€’ SDK β€’ Memory Bank

Click to learn more β†’

Project Overview

Centralized Memory Bank for AI development agents to share project context. Prevents context loss between sessions with semantic search and code intelligence.

AST Parsing Semantic Search Context Rebuild OpenAI Functions
View on GitHub
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SEO Tools MCP Server

TypeScript β€’ MCP β€’ DataForSEO

Click to learn more β†’

Project Overview

Model Context Protocol server enabling LLMs to interact with SEO APIs. Performs keyword research, backlink analysis, and SEO tasks through natural language.

Claude Integration Zod Schemas API Orchestration NLP Interface
View on GitHub
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RDSSyncHub GCP

Python β€’ GCP β€’ Pub/Sub

Click to learn more β†’

Project Overview

Hybrid data pipeline extracting store-level data to GCP. Features store agents, API Gateway, and Cloud Run services for scalable data processing.

Cloud Storage Pub/Sub Queue Auto-scaling Secret Manager
View on GitHub
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Metabase API Toolkit

Python β€’ SDK β€’ GitOps

Click to learn more β†’

Project Overview

Python SDK & CLI for programmatically managing Metabase. Features declarative YAML manifests and idempotent operations for GitOps workflows.

CRUD Operations YAML Manifests Diff Engine CI Integration
View on GitHub
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Golf Track GPS

Next.js β€’ TypeScript β€’ GPS

Click to learn more β†’

Project Overview

Free web-based golf GPS app using browser geolocation. Provides distances to greens using OpenStreetMap data and Leaflet maps.

Geolocation API OSM Integration Real-time GPS Leaflet Maps
View on GitHub
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Saltwater Stack

React β€’ Flask β€’ BigQuery

Click to learn more β†’

Project Overview

Restaurant operations platform integrating POS, marketing, and scheduling. Features AI agents for development and real-time WebSocket notifications.

Claude API Gemini API 5 Builder Agents BigQuery ML
View on GitHub
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POS University

LMS β€’ AI Training β€’ Retail

Click to learn more β†’

Project Overview

Educational platform teaching POS industry fundamentals and AI skills. Automated course generation from technical documentation.

Content Generation Interactive Courses Skill Assessment Progress Tracking
View on GitHub
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More Projects Coming

AI β€’ Automation β€’ Innovation

Click to learn more β†’

In Development

Currently working on document data extraction with NLP, self-service chatbots, and mobile shelf-tag maintenance applications.

NLP Processing Natural Language Mobile Apps IoT Integration
View Portfolio

Technical Expertise

πŸ€– AI & Automation

AI Chatbots Development Natural Language Processing AI-Driven Training/LMS Robotic Process Automation Prompt Engineering Retrieval Augmented Generation

☁️ Cloud & Infrastructure

GCP Cloud Run Pub/Sub Messaging Storage Buckets Secret Manager AWS EC2 & WorkSpaces Vertex AI & BigQuery ML Docker & Kubernetes Microservices Architecture

πŸ› οΈ Integration & APIs

RESTful API Design 3rd Party Integrations Data Pipeline Architecture Event-Driven Systems Python & TypeScript Workflow Automation

πŸ’³ POS & Retail Systems

POS Integration Multi-Location Architecture Data Export Orchestration Peripheral Device Management Configuration Management Cloud Sync Systems

Let's Architect Your Next Solution Together

Ready to transform your business with scalable, cloud-native architectures?